PACOM–Genetec Integration: unified access control

The PACOM–Genetec integration developed by San2 provides an advanced solution to unify the management of access control systems and events within the Genetec Security Center platform. This plugin allows PACOM devices to be operated as if they were native to Genetec, simplifying supervision, control, and operational response processes from a single interface.

With this solution, organizations using PACOM technology can centralize access control, monitor statuses and alarms in real time, and optimize their security teams’ workflow without external tools or parallel systems.

Centralized management from Genetec

The PACOM–Genetec integration is designed to work natively within the Genetec Security Center environment, giving operators a unified view of the entire access control infrastructure. Thanks to this plugin, it becomes possible to:

• View the status of PACOM doors, readers, and sensors directly from Genetec.
• Receive events and alarms in real time with no latency or intermediate processes.
• Execute control actions on PACOM devices from the Genetec panel.
• Maintain a smooth, consistent operation within a single platform.

This approach not only improves operational efficiency, but also reduces the need for additional operator training and simplifies infrastructure maintenance tasks.

Installation and commissioning

Installing the PACOM–Genetec plugin is straightforward and guided by a wizard, allowing the deployment to be adapted to different infrastructure scenarios. The process supports both installations where server and client run on the same machine and distributed configurations where the client plugin is installed only on workstations running Genetec Security Desk.

San2 provides all the technical support required during implementation, from initial configuration to go-live, ensuring a smooth transition with no interruptions to daily operations.

For the integration to work properly, the plugin uses PACOM REST services for state synchronization and a TCP channel to receive events and alarms in real time, enabling efficient communication with Genetec. The minimum version requirement and base system compatibility are detailed in the technical documentation available in the datasheet.

Real-time operation

Once configured, the plugin automatically imports the PACOM structure into the Genetec device tree, enabling operators to:

• Supervise PACOM zones, partitions, and devices as Genetec entities.
• Monitor events and alarms with custom dashboards and views.
• Analyze communication states and quickly detect potential issues.

This integration strengthens security procedures and operational resilience by eliminating technology silos, enabling a faster and more consistent response to incidents or changes in the monitored environment.

Benefits of choosing San2

San2’s PACOM–Genetec integration is designed for environments with demanding requirements, such as industrial facilities, corporate campuses, logistics hubs, or critical infrastructure. Key benefits include:

• Centralized control without switching between platforms.
• Real-time communication between PACOM and Genetec Security Center.
• Flexible installation compatible with distributed environments.
• Reduced operational complexity for security teams.
• Specialized technical support from San2 throughout the entire project lifecycle.

In addition, this solution is backed by comprehensive technical documentation and additional resources that facilitate implementation and ongoing use of the plugin.

See the plugin in action

In this video you’ll see how the plugin works inside Genetec Security Center with real operational workflows.

Learn about the plugin’s technical capabilities in detail. The datasheet includes information on features, SDK connections, and external requirements.

DATASHEET